Customer Account Representative

Job overview

The Customer Account Representative role is onsite in Palmyra, NY. The stated hiring range is $40,000–$55,000 annually. The position handles inbound orders in Enpro's customer contact center and supports Garlock customers and internal teams. The role exists to provide accurate, responsive service throughout order handling. It reviews contracts and order details, coordinates corrections and follow-up, and maintains records so customer requests and shipping requirements are handled according to company policies.

What you'll do

• Handle inbound orders
• review contracts, pricing, product specifications, shipping terms, and freight methods
• enter and correct orders
• coordinate order changes and special-order checklists
• follow up on expedites
• maintain correspondence and order records
• and work with customers and internal departments to clarify issues.

What we're looking for

Skills & competencies

customer account representative

customer service

inbound orders

order entry

contract review

customer contact center

palmyra ny

enpro

garlock

$40k–$55k

full-time

401(k) matching

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life insurance, 401(k) matching, supplemental insurance options
• bonus, gainshare, and/or equity may be eligible.

Why this role

The posting states that bonus, gainshare, and/or equity may be available and lists medical, dental, vision, life, 401(k) matching, and supplemental insurance options.

About the employer

Enpro is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.