Education Specialist, Customer Success

Job overview

The Education Specialist, Customer Success role is based in Southern California, with a mix of virtual delivery and on-the-ground school-site and event work. Compensation is not specified. The role supports Soundtrap for Education, used by K–12 schools and districts to help students create music, tell stories, and explore sound. The specialist trains educators and supports school onboarding, account engagement, and community programs so district partners can use Soundtrap’s creative learning tools. The role also helps develop professional development resources, supports account teams, tracks engagement, and contributes to career-readiness programming.

What you'll do

• Develop and deliver customized professional development for district partners nationwide, virtually and in person
• build the professional development program, session catalog, resources, and delivery standards
• onboard newly licensed schools through teacher training, LMS setup, rostering, and launch support
• provide lifecycle account support
• co-execute activations, camps, mobile studio events, and the SoCal Beat Battle
• support career-readiness initiative documentation
• help account executives use the engagement playbook
• identify account growth opportunities
• track delivery, usage, and follow-ups and flag at-risk accounts.

What we're looking for

Skills & competencies

education specialist

customer success

soundtrap

southern california

k–12 education

professional development

teacher training

audio technology

digital audio workstation

school onboarding

student events

travel up to 30%

career readiness

Work arrangement

• Weekend coverage required

Why this role

Travel required up to 30%; some evenings and weekends may be needed. Former classroom teaching experience and comfort with audio technology are sought; music, arts, or CTE experience is preferred.

About the employer

Soundtrap is hiring for this role. Industry: Professional and Management Development Training. Sector: 61.