Help Desk Analyst
Employment type
Full-time
Work setting
On-site
Location
Mukwonago, WI
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Help Desk Analyst role is onsite in Mukwonago, WI. Compensation is not specified. The position supports Citizens Bank users with computer hardware, software, and application issues. The analyst helps maintain reliable end-user technology by responding to service requests, troubleshooting and repairing equipment, configuring systems, and documenting solutions. The role also supports incident management and includes on-call coverage at least one weekend per month.
What you'll do
- Answer IT service desk calls
- triage and assign tickets
- troubleshoot and repair laptops, desktops, printers, and peripherals
- configure endpoint systems
- coordinate repairs with vendors
- educate users
- document solutions in the help desk knowledge base
- participate in incident management and on-call support.
What we're looking for
- Skills & competencies
- help desk analystit supporthardware troubleshootingsoftware supportservice deskticket triageendpoint configurationprinter supportmukwonago wicitizens bank24/7 supportweekend on-callhigh school diplomaassociate degree or equivalent experience
- Work arrangement
- Weekend coverage required
Why this role
The posting specifies 24/7 support and on-call duty at least one weekend per month.
About the employer
Citizens Bank - WI is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 6060f960-e766-40e4-9872-85fd42db2702