Remote Customer Service Representative (Healthcare Support)

Job overview

The Remote Customer Service Representative supports patients from home in New Mexico, Texas, Oklahoma, or Arizona. Pay is $13 per hour. UnityBPO supports patients as they navigate healthcare applications and access care-related information. The role handles incoming questions about healthcare portals, account access, and other non-clinical needs. By providing clear support, documenting calls and issues, and escalating unresolved tickets, the representative helps patients use services with confidence.

What you'll do

• Answer incoming calls and provide first-level customer service
• assist with healthcare portal and account-access questions
• follow scripts and procedures to gather information
• create and document support tickets and call details
• identify and escalate unresolved issues
• maintain confidentiality and professional, empathetic communication.

What we're looking for

Skills & competencies

remote

customer service

healthcare support

patient support

incoming calls

healthcare portals

account access

ticket documentation

call center experience

new mexico, texas, oklahoma, or arizona

unitybpo

$13/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Ongoing training, support for pursuing certifications, and career development opportunities.

Why this role

Remote work is limited to residents of NM, TX, OK, or AZ. Temporary-to-hire assignment is expected to last approximately 3–6 months, with potential for a regular full-time position based on business needs and performance. Ongoing training and technical certification support are described.

About the employer

UNITY BPO INC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.