Customer Service Manager – State Farm Agent Team Member

Job overview

The Customer Service Manager – State Farm Agent Team Member role is onsite in Morton Grove, IL, with a stated annual salary range of $45,000–$60,000. Mae Trongkamsataya’s community-focused agency serves customers across Illinois, Wisconsin, and Indiana with multilingual insurance service. The manager leads daily agency operations, supervises and develops staff, and supports customer service across insurance product lines. The role helps the agency deliver personalized service, maintain licensing compliance, and build lasting customer relationships.

What you'll do

• Coordinate daily operations, staff supervision, workflow, and coverage across insurance product lines
• serve as a client liaison and handle appointment scheduling, billing, and claims inquiries
• train and mentor staff
• oversee licensing and continuing-education compliance
• support community outreach and virtual appointments
• manage correspondence, vendors, carrier communications, and confidential client interactions.

What we're looking for

Skills & competencies

customer service manager

office manager

insurance agency operations

staff leadership

morton grove il

state farm agent team

$45k–$60k

monday–friday

weekends closed

property and casualty license

spanish a plus

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, training, and commission incentives
• the posting describes a competitive benefits package reflective of agency offerings.

Why this role

The posting specifies office hours Monday–Thursday 9 a.m.–6 p.m. and Friday 9 a.m.–5 p.m., with weekends closed and after-hours appointments by arrangement; Spanish is a plus.

About the employer

Mae Trongkamsataya - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.