Customer Experience Coordinator

Job overview

The Customer Experience Coordinator role is onsite in Peabody, MA. Compensation is $18–$26 per hour. The role supports Veterinary Emergency Group’s hospital experience for customers and their pets. The position exists to make customer interactions supportive and coordinated before, during, and after hospital visits. It handles communications, responds to concerns, shares customer needs with clinical staff, processes payments, and follows up to support a seamless care experience.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts, record details, and route urgent medical calls to a doctor quickly
• provide personalized service and respond to concerns
• update nursing staff and doctors on customer needs
• offer confidential guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits and capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

hospital communications

pet care experience

payment processing

peabody ma

veterinary emergency group

$18–$26/hour

rotating nights

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and wellness benefits from day one
• 401(k) match
• possible equity eligibility after one year for eligible roles
• learning and leadership programs
• travel stipend for continuing education
• clinical student loan repayment
• paid parental leave
• flexible schedules
• employee referral program.

Why this role

Requires 2+ years of customer service experience and advanced knowledge of computer programs and practice management software. Availability for nights, weekends, and holidays on a rotating or as-needed basis is required.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.