Front Desk Agent, 3 PM–11 PM

Job overview

The Front Desk Agent, 3 PM–11 PM role is onsite in The Colony, TX; compensation is not specified. The position supports hotel guests at Hampton Inn Colony, operated by Raines Co., a hotel development, management, and investment company. The agent welcomes guests and handles reservations, check-in and check-out, payments, and inquiries. By resolving guest concerns, coordinating with other departments, and maintaining accurate billing and front-desk records, the role supports a smooth and courteous stay.

What you'll do

• Greet guests
• answer inquiries and accept reservations
• check guests in and out
• resolve guest problems and complaints
• allocate rooms based on preferences and requests
• handle calls, wake-up calls, and messages
• use suggestive selling techniques
• verify billing and payment information
• manage group arrivals and pre-registration
• maintain front-desk logs
• follow guest safety and security procedures
• coordinate with other departments.

What we're looking for

Skills & competencies

front desk agent

3 pm–11 pm

the colony tx

hampton inn colony

raines co.

hotel

guest services

reservations

check-in

check-out

billing

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k)
• paid time off.

Why this role

The listed shift is 3 PM–11 PM. The employer describes opportunities for career advancement within the company.

About the employer

Hampton Inn Colony is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.