Operations and Incident Manager (Federal IT)

Job overview

The Operations and Incident Manager is an onsite role based in College Park, MD, with a salary range of $116,350 to $210,325 per year. This leadership position supports the Federal Trade Commission (FTC) by managing enterprise infrastructure operations and incident response for a mission-critical federal environment. The manager is responsible for ensuring the availability, performance, and security of complex IT infrastructure. This role involves leading incident response, driving operational excellence, and coordinating cross-functional teams to support data center, cloud, and network services.

What you'll do

• Direct daily IT operations
• manage incident and problem resolution
• ensure SLA compliance
• lead continuous service improvement
• coordinate with government stakeholders
• manage technical teams
• support cybersecurity compliance.

What we're looking for

Skills & competencies

full-time

day shift

college park md

leidos

it operations

incident management

itil

federal

infrastructure

leadership

$116k-$210k

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, Retirement

Why this role

Requires 12+ years of experience and ITIL 4 Specialist certification; supports 1,500+ users.

About the employer

Leidos is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.