Client Service Representative — Operations

Job overview

The Client Service Representative — Operations is listed in Houston, TX. Compensation is stated as a base salary of $33,280 annually ($16 per hour). HealthHelp supports clinical review operations, and WNS provides intelligent operations and transformation services. The representative handles administrative and scripted clinical intake, supports providers and office staff by phone, and maintains accurate, confidential records. The role contributes to the Clinical Review Department’s service quality and compliance with HIPAA, URAC, and NCQA standards.

What you'll do

• Conduct administrative and scripted clinical intake for clinical review calls
• provide customer service to providers, administrative staff, and others
• collect and enter confidential information
• maintain documentation quality
• provide ongoing telephone support related to the Clinical Review process
• support the Clinical Review Department and quality initiatives
• meet performance indicators and follow applicable compliance standards.

What we're looking for

Skills & competencies

client service representative

healthcare customer service

clinical intake

call center

provider support

data entry

hipaa

clinical review

houston tx

healthhelp

wns

$33,280 annually

medical dental vision

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off, holidays, and sick leave
• 401(k) with company match or another retirement plan
• life and AD&D insurance
• and an Employee Assistance Program.

Why this role

The posting requires healthcare call-center customer service experience, a HIPAA-compliant room, and specified internet speeds; it also describes a high-volume contact-center environment.

About the employer

HealthHelp - A WNS Company is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.