Intake/Access Client Care Navigator — Behavioral Health

Job overview

The Intake/Access Client Care Navigator role is onsite in Wilmington, NC; compensation is not specified, though the posting describes it as competitive and based on experience. The position supports Adult Outpatient Services and Behavioral Health Urgent Care (BHUC) at Coastal Horizons Center. The navigator provides an initial access point for adults seeking walk-in behavioral health services, screening for needs and urgency and routing people to an appropriate service while coordinating with clinical staff and community partners.

What you'll do

• Conduct standardized initial screenings
• determine preliminary urgency using approved tools and protocols
• route individuals to outpatient services or BHUC
• escalate safety concerns and initiate approved emergency procedures
• maintain engagement until safe handoff
• coordinate with clinical and community partners
• confirm intake information
• document findings and disposition in the electronic health record
• explain next steps
• and coordinate referrals and continuity of care.

What we're looking for

Skills & competencies

intake/access client care navigator

behavioral health

wilmington nc

adult outpatient services

behavioral health urgent care

walk-in screening

service routing

crisis coordination

qualified professional

cadc preferred

medical benefits

paid time off

14 paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• educational loan repayment programs
• retirement savings plan/401(k)
• paid time off programs, rollover hours, and 14 paid holidays.

Why this role

The posting identifies Qualified Professional (QP) status as required and Certified Alcohol and Drug Counselor (CADC) as preferred. Benefits include medical, dental and vision insurance, loan repayment programs, retirement savings, paid time off, and 14 paid holidays.

About the employer

Coastal Horizons Center is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.