Help Desk Technician

Job overview

The Help Desk Technician role is onsite in Kansas City, MO. Compensation is not specified. Frontmatec is an international manufacturing and engineering company delivering turnkey projects and equipment. The technician supports internal and external customers using Frontmatec equipment, resolving support requests and assisting installation, upgrades, testing, and automation improvement. The role also contributes technical field insight to product development and supports quality assurance.

What you'll do

• Respond to SOS calls and troubleshoot problems
• participate in 24/7 customer support
• apply health and safety standards
• support installation and service teams during startups or upgrades
• develop and install electrical program and plan upgrades
• program components
• support QA programming and electrical work
• contribute to product development
• participate in factory equipment testing and startups
• support automation continuous improvement projects.

What we're looking for

Skills & competencies

help desk technician

customer support

frontmatec equipment

24/7 customer support

autocad electrical

plc

allen-bradley

siemens

rs logic 5000

factorytalk view

kansas city mo

frontmatec

Work arrangement

• Weekend coverage required

Why this role

Required knowledge includes AutoCAD Electrical, PLCs, Allen-Bradley and Siemens, RS Logic 5000, and FactoryTalk View; the role participates in 24/7 customer support.

About the employer

Frontmatec, Inc. is hiring for this role. Industry: Commercial and Service Industry Machinery Manufacturing. Sector: 33.