IT Support Administrator

Job overview

The IT Support Administrator role is onsite at Smart City Networks’ headquarters in Las Vegas, Nevada. Compensation is $55,000 annually plus eligibility for a 5% annual bonus. Smart City Networks provides technology services for convention centers and meeting facilities and supports thousands of events annually. The administrator provides technical support to employees, maintains user accounts and equipment, and documents service activity. The role helps keep internal technology and day-to-day operations functioning across company locations and supports IT projects and process improvements.

What you'll do

• Provide employee technical support through ticketing, phone, email, and remote tools
• troubleshoot hardware, software, network, printing, email, and account access issues
• deploy and support computers, mobile devices, and printers
• manage accounts and permissions in Active Directory, Entra ID, Microsoft 365, and related systems
• maintain applications and endpoint management tools
• track IT assets
• support onboarding and offboarding
• document tickets and procedures
• escalate complex issues
• assist with IT projects and upgrades
• respond to critical incidents and restore system functionality.

What we're looking for

Skills & competencies

it support administrator

las vegas nv

smart city networks

technology department

technical support

microsoft 365

active directory

endpoint management

service desk

$55k/year

5% bonus eligibility

on-call support

Work arrangement

• Weekend coverage required

Why this role

The posting explicitly includes on-call support for critical incidents and identifies the role as part of the Technology Department.

About the employer

Smart City Networks, Limited Partnership is hiring for this role. Industry: Facilities Support Services. Sector: 56.