Queue Coordinator
Employment type
Full-time
Work setting
On-site
Location
San Antonio, TX
Schedule
Day shift
Posted
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Job overview
The Queue Coordinator is an onsite role based in San Antonio, TX. Compensation is not specified, and this role supports the technical support services at MANTECH, a company providing technical services to the government. This role exists to manage the lifecycle of service tickets, ensuring efficient assignment and resolution. The coordinator communicates with technicians and site leads to prioritize tasks and maintain effective workflow management for intelligence customers.
What you'll do
- Review and assign service tickets, provide technical assistance for remote monitoring, coordinate with IT service providers, communicate outages, and conduct database research.
What we're looking for
- Skills & competencies
- full-timesan antonio txqueue coordinatorservicenowtechnical supportts/sci polygraphonsiteworkflow managementit supportcommunication
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive benefits package, professional development opportunities.
Why this role
Requires active TS/SCI with Polygraph, experience with ServiceNow, 1pm-9pm shift.
About the employer
MANTECH is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 43-4051.00
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Listing ID: 5fdd9f80-4fe2-471b-86c5-e601f906c2f9