IT Support Engineer II, Ops Tech Solutions (OTS)

Job overview

The IT Support Engineer II, Ops Tech Solutions (OTS) is an onsite role based in Cottage Grove, WI, with a pay range of $60,700 - $106,300 per year. This position provides nonstop global IT support to Amazon Operations, ensuring the availability of critical infrastructure. This role is responsible for supporting, building, implementing, and improving technology solutions across sites in a defined geographical area. The engineer will manage large projects, resolve customer issues in times of crisis, and expand their knowledge of software design patterns, AWS technologies, and distributed systems.

What you'll do

• Troubleshooting difficult IT problems, planning and coordinating CMs, collaborating with internal teams, leading continuous improvement efforts, auditing work quality, automating manual tasks, and serving as the first point of escalation.

What we're looking for

Skills & competencies

full-time

day shift

cottage grove wi

amazon

it support

network engineering

systems administration

operations

onsite

casual dress code

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive healthcare benefits starting on Day 1, matching 401(k) program, up to 20 weeks of paid parental leave, sign-on payments, and restricted stock units (RSUs).

About the employer

Amazon.com Services LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.