Senior Customer Experience Manager

Job overview

The Senior Customer Experience Manager role is listed in Eatontown, NJ; the posting does not specify a remote or hybrid arrangement. Compensation is not specified. The role supports Aspire Technology Partners’ customer experience practice and client relationships. The position works across account teams and departments to improve client value, product adoption, and retention. It develops customer success plans and measurable outcomes, leads business reviews, manages lifecycle incentives, and builds scalable customer experience practices and playbooks.

What you'll do

• Build and grow client relationships
• monitor engagement and customer health
• develop customer success and business outcomes plans with KPIs
• lead strategic business reviews
• support SaaS adoption through enablement and training
• resolve subscription issues with internal teams
• manage Lifecycle Incentives opportunities, claims, and reporting
• establish customer experience practices for Microsoft collaboration tools
• develop feedback mechanisms, processes, and playbooks.

What we're looking for

Skills & competencies

senior customer experience manager

customer success

client relationships

saas adoption

lifecycle incentives

microsoft 365

cisco portfolio

strategic business reviews

customer experience practice

eatontown nj

aspire technology partners

Work arrangement

• Weekend coverage required

Why this role

The role combines customer success and relationship management with lifecycle incentive program ownership and development of a Microsoft collaboration tools customer experience practice.

About the employer

Aspire Technology Partners, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.