Call Center Customer Service Manager

Job overview

The Call Center Customer Service Manager role is onsite in Savannah, GA. Compensation is $60,000 per year. MCI delivers customer experience, business process outsourcing, and cloud technology services across multiple industries.

What you'll do

• Lead 5–10 call center supervisors
• coach and develop supervisors
• monitor service quality, productivity, and performance metrics
• oversee workforce management and goals
• improve customer satisfaction and sales results
• review payroll
• analyze team performance
• coordinate with Quality Assurance, Training, IT, and Recruiting
• and manage hiring and staff processes.

What we're looking for

Skills & competencies

call center manager

customer service

contact center operations

supervisor leadership

performance management

workforce management

savannah ga

mci careers

$60,000/year

full-time

medical benefits

paid vacation

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonuses, medical, dental and vision benefits, paid vacation and holidays, and incentive programs.

Why this role

Leads supervisors across inbound and outbound customer service and sales operations.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.