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Bilingual Call Center Representative
AA2IT · Fort Worth, TX · Cook Children’s Health Plan call center
Compensation
$22 – $22 /hr
Employment type
Full-time
Work setting
On-site
Location
Fort Worth, TX
Schedule
Day shift
Posted
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Job overview
The Bilingual Call Center Representative role is onsite in Fort Worth, TX, and pays $22 per hour. The position supports Cook Children’s Health Plan members and providers.
What you'll do
- Respond to member and provider inquiries
- document interactions and update member accounts
- gather and route complaint and grievance information
- schedule interpreters when needed
- explain benefits, eligibility, and access-to-care resources
- meet call-quality and phone metrics.
What we're looking for
- Skills & competencies
- bilingual english-spanishcall centercustomer servicehealth plan membersprovider supportmember educationcomplaints and grievancesfort worth txaa2it$22/hr
- Work arrangement
- Weekend coverage required
Why this role
Requires English/Spanish bilingual ability and passing a Spanish test before hire; six months of call center or medical-setting experience, or three months as a CCHP call center contractor.
About the employer
AA2IT is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.
Additional details
- Industry sector
- 62
- Industry
- Offices of Physicians (except Mental Health Specialists)
- Occupation code
- 43-4051.00
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Listing ID: 5f7961bb-0edb-4201-8f87-451c4d9891bf