Call Center Representative

Job overview

The Call Center Representative role is onsite in Dallas, TX, with compensation of $14.35–$17.35 per hour. MCI Careers is hiring representatives to answer inbound calls and support customers through the sales process. The role resolves customer service calls using contact center technology and customer experience practices. Representatives support existing client relationships, explain products and services when appropriate, resolve initial interactions, and escalate customer dissatisfaction to managers.

What you'll do

• Answer inbound calls and provide efficient customer resolutions
• build product and service knowledge
• support client relationships and manage brand accounts
• use systems and technology to resolve initial interactions
• educate customers and close sales when opportunities arise
• escalate customer dissatisfaction to the management team.

What we're looking for

Skills & competencies

call center representative

dallas tx

mci careers

open interviews

customer service

inbound calls

contact center

sales support

account support

customer satisfaction

entry-level candidates

training

$14.35–$17.35/hr

Work arrangement

• Weekend coverage required

Why this role

The posting invites experienced and entry-level candidates and states that new employees receive training.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.