Collections and Customer Service Specialist

Job overview

The Collections and Customer Service Specialist role is onsite in Puerto Rico; the listing gives postal code 00917 but no city name. Compensation is not specified; the posting states that pay is hourly without giving a numeric rate. The role supports HCOA Fitness’s collections team and club financial health. The role manages overdue accounts and follows up with customers while offering solutions that may help keep memberships active. It contributes to account management and member retention through clear records, respectful customer communication, and coordination with the club manager.

What you'll do

• Manage overdue accounts and follow up on payment promises
• contact customers by phone and written communication
• offer alternatives to maintain active memberships
• handle account discrepancies, adjustments, and refunds when applicable
• record account activity clearly in the system
• work with the club manager on account management
• provide service focused on solutions and retention.

What we're looking for

Skills & competencies

collections specialist

customer service

full-time

puerto rico 00917

hcoa fitness

overdue accounts

payment follow-up

member retention

account management

bilingual spanish-english

flexible schedule

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Free membership
• paid time off
• wellness resources
• opportunity for advancement.

Why this role

The posting requires Spanish-English bilingual ability and 1–3 years of collections or customer-service experience; flexible availability, including weekends, is required.

About the employer

HCOA Fitness is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.