Customer Support Specialist

Job overview

The Customer Support Specialist role is onsite in Tonawanda, NY, with pay of $20 per hour. The position supports Pine Pharmaceuticals customers by handling orders, inquiries, returns, and complaints. The specialist helps deliver a reliable customer experience by keeping order information accurate, coordinating with shipping and sales, resolving order issues, and maintaining customer records and service documentation.

What you'll do

• Communicate with customers by phone, email, and fax
• enter and verify orders
• coordinate with shipping and sales
• address order inquiries
• resolve discrepancies
• coordinate returns, credits, and replacements
• report on order status and inventory
• monitor UPS and FedEx tracking for delays
• maintain ERP and CRM records
• document customer interactions
• and share customer feedback and recurring issues with the team.

What we're looking for

Skills & competencies

customer support specialist

customer service

order entry

order processing

returns and credits

erp

crm

shipping coordination

tonawanda ny

pine pharmaceuticals

$20 per hour

microsoft excel

customer records

Work arrangement

• Weekend coverage required

Why this role

The posting prefers one to three years of order-entry or customer-service experience and an associate’s or bachelor’s degree.

About the employer

Pine Pharmaceuticals is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.