Lead Customer Service Coordinator
Compensation
$20.5 – $20.5 /hr
Employment type
Full-time
Work setting
On-site
Location
Buffalo, NY
Schedule
Day shift
Posted
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Job overview
The Lead Customer Service Coordinator role is an onsite position located in Buffalo, NY. Compensation is $20.50 per hour, supporting the CRST Home Solutions division. This role exists to oversee customer service activities, manage escalations, and support team development to ensure a high-quality customer experience for delivery and installation services.
What you'll do
- Resolve escalated complaints, support customer interactions, monitor queue assignments, and assist with staff training.
What we're looking for
- Skills & competencies
- full-timeday shiftbuffalo nycrstcustomer servicelead rolelogisticsescalation managementteam supportoperations coordination$20.50/hr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, life/disability insurance, retirement match, PTO, parental leave
Why this role
$20.50/hr, comprehensive benefits, and career growth within a large logistics company.
About the employer
Installs LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 5f48a7d9-4236-460c-bd40-6fa13fbe106d