Senior Customer Service Field Technician

Job overview

The Senior Customer Service Field Technician role is onsite in Middleburg, VA, with work performed at clients’ homes. Compensation is not specified. The role supports BOWA Builders’ residential remodeling customer service work, including punch-out, warranty, and small projects. The technician diagnoses construction issues, completes repairs and installations, and coordinates with clients, managers, subcontractors, and vendors. The role helps resolve residential project issues and maintain safe, clean, and protected jobsites.

What you'll do

• Diagnose construction issues
• manage punch-out, warranty, and handyman projects
• perform cabinetry, installation, drywall, paint, and minor trade repairs as needed
• coordinate field work and subcontractor schedules
• communicate with clients and company staff
• oversee jobsite safety, cleanliness, and protection.

What we're looking for

Skills & competencies

senior customer service technician

field technician

residential remodeling

carpentry

cabinet installation

warranty work

middleburg va

bowa builders

client communication

monday–friday usually

occasional emergency work

Work arrangement

• Weekend coverage required

Why this role

The posting describes a normal 40-hour work week, usually Monday through Friday; overtime and off-hour emergency work are occasionally necessary.

About the employer

BOWA is hiring for this role. Industry: Residential Remodelers. Sector: 23.