Mechanical Support Specialist I
Compensation
$20 – $24 /hr
Employment type
Full-time
Work setting
On-site
Location
Greensboro, NC
Schedule
Day shift
Posted
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Job overview
The Mechanical Support Specialist I role is onsite in Greensboro, NC, with pay of $20–$24 per hour. FIRMAN Power Equipment provides technical support for its portable generators. The specialist responds to customer questions about generator installation, operation, troubleshooting, and maintenance. By documenting interactions, offering preventive maintenance and configuration guidance, and escalating complex issues, the role helps customers use and maintain FIRMAN products.
What you'll do
- Provide customer support by email, phone, and chat
- troubleshoot generator questions
- locate service centers for repair or maintenance
- document inquiries and actions in customer records
- create part orders, customer profiles, support cases, and Shopify orders
- use manuals, FAQs, and other resources
- communicate with the technical team
- escalate complex inquiries
- assist other departments as needed.
What we're looking for
- Skills & competencies
- mechanical support specialistgreensboro ncfirmangenerator supportcustomer servicetechnical supporttroubleshootingphone supportemail supportchat support$20–$24/hour
- Work arrangement
- Weekend coverage required
Why this role
Customer support covers generator installation, operation, troubleshooting, and maintenance; some travel may be needed and overtime may occur during peak season.
About the employer
Firman Power Equipment Inc is hiring for this role. Industry: Motor and Generator Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Motor and Generator Manufacturing
- Occupation code
- 43-4051.00
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Listing ID: 5f39c6be-068a-4dec-ad30-9c13d63f7e08