Warranty Representative – SimplyDwell Homes

Job overview

The Warranty Representative – SimplyDwell Homes role is onsite in Sarasota, FL. Compensation is not specified. The position supports homeowner warranty service for SimplyDwell Homes, part of Neal Communities, which describes its workplace as a 2026 Top Workplace. The representative manages warranty claims from issue identification through repair completion, coordinating homeowners, vendors, and internal teams. Inspections, clear communication, and accurate records help resolve home issues and maintain homeowner satisfaction.

What you'll do

• Manage homeowner warranty claims and escalated concerns
• conduct new-home celebrations and explain warranty processes
• perform quality-control walks and signoffs
• inspect homes and construction sites, including elevated areas
• coordinate vendor and subcontractor repairs
• submit work orders and follow up on scheduled repairs
• escalate issues with documentation
• maintain warranty records
• participate in the after-hours emergency rotation
• provide facility maintenance as needed.

What we're looking for

Skills & competencies

warranty representative

simplydwell homes

sarasota fl

nc employment group

homeowner support

warranty claims

residential construction

quality-control walks

vendor coordination

repair follow-up

after-hours emergency rotation

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and prescription coverage
• employer-paid life insurance
• supplemental insurance
• disability insurance
• matching 401(k)
• paid time off and holidays
• identity theft protection
• home purchase discount
• tuition reimbursement
• wellness and employee assistance programs
• pet insurance
• vendor discounts.

Why this role

Participates in an after-hours emergency rotation. The role requires 2+ years of residential construction, warranty service, or homebuilding customer care experience.

About the employer

NC Employment Group Inc is hiring for this role. Industry: New Single-Family Housing Construction (except For-Sale Builders). Sector: 23.