Insurance Customer Service Representative

Job overview

Insurance Customer Service Representative is an onsite, full-time role in Huntsville, AL, with a stated annual salary range of $50,000–$55,000. The position supports Lankford & Battle Agency's customer service team. The representative assists current clients and prospects with policy servicing and questions, helping maintain client relationships, retention, and product loyalty. The role also handles payments, claim calls, insurance documentation, and follow-up communications.

What you'll do

• Process policy change requests, obtain trailing documents, handle incoming claim calls, complete evidence-of-insurance requests, greet customers, take premium payments, request referrals, identify cross- and up-sell opportunities, update customer information, and follow up with clients.

What we're looking for

Skills & competencies

insurance customer service

customer service representative

policy changes

claims calls

client relationships

insurance agency

huntsville al

lankford & battle agency

$50k–$55k

full-time

monday–friday

evenings off

paid time off

retirement plan

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, retirement plan, hands-on training, Monday–Friday schedule, and evenings off.

Why this role

Insurance or office experience is not required; a property and casualty license is preferred, and training is available.

About the employer

Lankford & Battle Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.