Veterans Affairs Intake Specialist

Job overview

The Veterans Affairs Intake Specialist role begins with required in-office training in Joplin, MO, then transitions to a remote work schedule after successful completion of training; compensation is not specified. Parmele Disability Advocates helps individuals obtain Social Security and VA disability benefits, and this role is an initial point of contact for veterans seeking representation. The specialist guides prospective clients through initial contact and onboarding by explaining legal services, answering questions, scheduling appointments, and following up. Clear, empathetic communication helps veterans understand the firm’s services and supports a consistent client experience.

What you'll do

• Receive inbound calls from veterans seeking representation before the Veterans Administration
• make outbound calls and follow up with interested veterans
• explain the firm’s legal services
• work toward client onboarding and outreach goals within established timelines
• address questions and concerns
• schedule appointments and maintain follow-up.

What we're looking for

Skills & competencies

veterans affairs intake specialist

parmele disability advocates

joplin mo

in-office training

remote after training

veteran client support

inbound calls

outbound calls

client onboarding

appointment scheduling

paid training

monday-friday

8:00 am-5:00 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• paid time off
• wellness resources
• 401(k)
• paid training and professional development
• advancement opportunities.

Why this role

No prior Social Security or VA disability experience is required. Paid training and ongoing support are provided; company equipment is provided after training. The role transitions to remote work after successful completion of required in-office training.

About the employer

Parmele Disability Advocates is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.