Managed Service Field Specialist

Job overview

The Managed Service Field Specialist role is primarily onsite in Cincinnati, OH, at a client location, with occasional remote work. Compensation is not specified. NextStep Networking provides managed IT services, cloud migration, and custom eLearning for nonprofit organizations. The specialist provides frontline technical support to a nonprofit client, resolving user and equipment issues and maintaining accounts and systems. Accurate ticketing, documentation, and security practices help keep the client’s technology services reliable.

What you'll do

• Provide first-level technical support
• diagnose and resolve computer, printer, and peripheral issues
• manage user accounts, passwords, and device enrollments
• support Microsoft 365, Google Workspace, Windows, and proprietary applications
• assist with audiovisual setup
• log and track service tickets
• maintain documentation
• and follow privacy and cybersecurity protocols.

What we're looking for

Skills & competencies

cincinnati oh

eaj services

nextstep networking

managed service field specialist

onsite it support

microsoft 365

google workspace

windows

active directory

service tickets

nonprofit client

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• professional development and certification support.

Why this role

The posting specifies occasional after-hours evening and weekend on-call rotation, local travel, and possible overnight travel.

About the employer

EAJ Services, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.