Customer Service Representative

Job overview

The Customer Service Representative role is hybrid, with four days onsite and one remote workday per week, based in Tomball, TX. The starting pay rate is $18.50 per hour. Vego Garden’s stated mission is to make gardening accessible and sustainable and encourage personal and community development through gardening. The representative handles customer questions and service issues across phone, email, and chat, while maintaining accurate customer records and assisting with order and refund documentation. The role helps customers resolve concerns and supports a consistent service experience as the company grows.

What you'll do

• Represent Vego Garden’s customer-service standards
• identify and assess customer needs
• use Confluence and Gorgias
• enter data into customer records
• assist with order and refund documentation
• answer inquiries by phone, email, and chat
• resolve customer issues
• comply with company policies and procedures
• perform other assigned duties.

What we're looking for

Skills & competencies

customer service representative

customer support

phone email chat

order documentation

refunds

confluence

gorgias

vego garden

tomball tx

hybrid

$18.50/hr starting

8:00 a.m.–4:30 p.m.

occasional weekend shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• 12 PTO days annually with increases
• 7 paid holidays
• 401(k) with 4% match
• medical, dental, vision, and life insurance
• $100 monthly toll-road allowance
• $50 monthly phone allowance
• company-sponsored breakfasts and lunches.

Why this role

Hybrid schedule with one remote workday weekly; work hours are 8:00 a.m.–4:30 p.m. Occasional weekend shifts may be required. Benefits include PTO, paid holidays, 401(k) match, insurance, toll-road and phone allowances, and company-sponsored meals.

About the employer

Vego Garden is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.