Training and Development Manager — USA/LATAM Market

Job overview

The Training and Development Manager — USA/LATAM Market role follows a hybrid schedule, with Monday through Thursday in the Hollywood, FL office and Friday through Sunday remote. Compensation is not specified; the posting describes a competitive salary and benefits package. Scenic is a global travel company offering river cruises, ocean cruises, and tours worldwide. The manager develops and delivers learning programs that improve employee performance, service, sales, customer experience, and operational consistency across the US and LATAM organization. The role leads onboarding, product and systems training, leadership development, and ongoing learning, while using quality trends and performance data to guide coaching and improvement.

What you'll do

• Design and deliver training programs
• facilitate onboarding and employee development
• create training materials and job aids
• train employees on products, systems, processes, and initiatives
• partner with leaders and subject matter experts to identify needs
• assess training effectiveness
• analyze quality and performance trends
• maintain training records and completion tracking
• support coaching and organizational change.

What we're looking for

Skills & competencies

training and development manager

usa/latam

hybrid

hollywood fl

scenic

employee training

learning and development

new hire onboarding

product training

systems training

leadership development

reservations

sales

quality assurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• life insurance
• short- and long-term disability coverage
• 401(k) with company match.

Why this role

Hybrid schedule: office Monday through Thursday and remote Friday through Sunday. Periodic travel is described as desirable.

About the employer

Scenic Tours Europe Ag is hiring for this role. Industry: Scenic and Sightseeing Transportation, Water. Sector: 48.