Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Muscle Shoals, AL, and pays $14–$16 per hour, with additional monthly bonus opportunities stated as $485–$1,110 depending on the bonus earned and current hourly wage. The employer is a local finance company. The representative supports customer retention and service by answering questions, assisting with loan applications and servicing, processing payments, and handling collections. The role also helps resolve complaints and account issues while communicating customer concerns to management and partnering with the sales team.

What you'll do

• Assist customers with queries and financial loans
• take loan applications and service loans
• process customer payments
• conduct collections in person, by phone, and in writing
• access customer details using computerized systems
• promote financial products and services
• handle or escalate complaints
• document and help resolve customer conflicts
• provide feedback to management and partner with sales.

What we're looking for

Skills & competencies

muscle shoals al

cahaba management & consulting

customer service representative

finance

customer support

loan applications

loan servicing

payment processing

collections

customer complaints

sales partnership

$14–$16/hr

monthly bonus opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Additional monthly bonus opportunities ranging from $485 to $1,110, depending on the bonus earned and current hourly wage.

Why this role

Full-time position; high school diploma and previous customer service experience are preferred qualifications.

About the employer

Cahaba Management & Consulting is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.