Help Desk Specialist
Employment type
Full-time
Work setting
On-site
Location
Annapolis Junction, MD
Schedule
Day shift
Posted
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Job overview
The Help Desk Specialist role is an onsite position based in Annapolis Junction, MD. Compensation is not specified in the posting. This role supports the technology department by providing monitoring and support for government intranet services. This role exists to provide tier 1 response to customer service requests and monitor service availability. The specialist contributes to the team by troubleshooting issues, documenting outages, and ensuring high-quality support for a diverse community of users.
What you'll do
- Monitor service health, troubleshoot issues, document outages, provide tier 1 support, and communicate with customers.
What we're looking for
- Skills & competencies
- full-timeday shiftannapolis junction mdtechnologyhelp deskts/sci polygraphservice monitoring401k matchprofit sharingeducation allowance
- Work arrangement
- Weekend coverage required
Benefits & perks
- 100% employer-paid medical coverage, $5,000 annual education allowance, 6% 401k match, 4% profit-sharing
About the employer
Quevera LLC is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Custom Computer Programming Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 5efdf551-79d1-47ef-b0db-66edfb97751b