Technical Support Specialist

Job overview

The Technical Support Specialist is an onsite, full-time role; the listing identifies Chantilly, VA, while the description specifies an onsite location in Washington, DC. Salary is $62,000–$67,000 per year. The role provides account management services for Department of State consolidated accounts. The specialist administers accounts and SNAP cards and provides tier 1 and tier 2 support for hardware and software. By resolving user issues, maintaining account processes, and meeting service-level agreements, the role supports reliable access to government and commercial systems.

What you'll do

• Perform systems administration and operational duties
• manage accounts in Active Directory
• support front desk operations
• analyze, evaluate, test, and repair basic hardware problems
• prepare activity and progress reports
• investigate and correct issues
• respond to user queries
• improve account management processes
• work toward service-level agreements
• conduct individual and small-group software training
• and troubleshoot, diagnose, and repair laptops and mobile devices.

What we're looking for

Skills & competencies

technical support specialist

tier 1 support

tier 2 support

active directory

servicenow

laptop support

mobile devices

dod secret clearance

chantilly va

$62k–$67k

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching, dental and health insurance, employee discounts, paid time off, tuition assistance, vision insurance, and wellness resources.

Why this role

Requires an active DoD Secret clearance or higher. The posting lists 401(k) and matching, dental and health insurance, employee discounts, paid time off, tuition assistance, vision insurance, and wellness resources.

About the employer

DANE LLC is hiring for this role. Industry: Other Computer Related Services. Sector: 54.