Automotive Customer Experience Specialist

Job overview

The Automotive Customer Experience Specialist role is onsite in Hudson, MA. Compensation is not specified; the posting describes competitive hourly pay plus incentive opportunities. Hogan Tire focuses on a technology-forward, customer-focused tire and automotive service experience built around honest recommendations and transparent communication. The specialist serves as a customer-facing service advisor, translating vehicle inspection findings into clear recommendations and helping customers make informed repair and maintenance decisions. The role coordinates with technicians, tracks repair progress, prepares estimates, and maintains accurate work orders and customer records to support service quality and customer trust.

What you'll do

• Greet customers and understand vehicle concerns
• explain inspection findings and service recommendations
• prepare estimates and obtain repair authorization
• educate customers on maintenance and safety
• coordinate with technicians and monitor repair progress
• communicate updates
• schedule workflow
• maintain accurate work orders and records
• follow company service standards.

What we're looking for

Skills & competencies

automotive customer experience specialist

service advisor

automotive service

customer relations

repair estimates

vehicle maintenance

tire service

hudson ma

hogan tire

full-time

incentive opportunities

401(k)

paid time off

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) and Roth retirement plans
• paid time off and holidays
• Employee Assistance Program
• ongoing training and professional development.

Why this role

The posting identifies automotive service advisor experience as preferred and ASE Service Consultant Certification as a plus.

About the employer

FastLap Group, LLC is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.