NOC/IT/System/Computer/Helpdesk Specialist – 3rd Shift
Employment type
Full-time
Work setting
On-site
Location
Harrisburg, PA
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The NOC/IT/System/Computer/Helpdesk Specialist – 3rd Shift role is onsite in Harrisburg, PA. Compensation is not specified. The role provides after-hours network and IT support for Commonwealth employees, vendors, and business partners. The specialist handles first-line troubleshooting, monitors network sites and alerts, documents incidents, and escalates issues to higher-tier teams. This work supports network availability and timely incident response during overnight operations.
What you'll do
- Answer inbound network and IT support calls
- troubleshoot and document issues in ServiceNow
- monitor network sites and hardware using tools such as SolarWinds and SquaredUp
- investigate alerts and outages
- escalate incidents
- communicate network status
- update operational documentation
- assist with disaster recovery activities.
What we're looking for
- Skills & competencies
- noc/it/system/computer/helpdesk specialistharrisburg painabia software & consulting3rd shiftsaturday–wednesday12:00 am–8:30 amnetwork monitoringservicenowsolarwindstechnical supportincident management
- Work arrangement
- Weekend coverage required
Why this role
The stated schedule is Saturday through Wednesday, 12:00 a.m. to 8:30 a.m.; the role serves as the primary after-hours network contact.
About the employer
Inabia Software & Consulting Inc. is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 5ee0c75d-d7f0-48b7-8219-5fbdfcc35016