Customer Success Manager
Employment type
Full-time
Work setting
On-site
Location
Ann Arbor, MI
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager role is an onsite position based in Ann Arbor, MI. Compensation is not specified, and this role supports the sales and service department. This role exists to lead and develop a high-performing team focused on customer retention and operational excellence. The manager contributes to the company's goals by fostering a customer-centric culture and ensuring service standards are met or exceeded.
What you'll do
- Lead and coach customer success team, monitor KPIs, manage customer accounts, resolve escalations, and develop training programs.
What we're looking for
- Skills & competencies
- full-timeday shiftann arbor micustomer successmanagementleadershipcrmkpissalescustomer retention
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
100% ESOP company, focus on string music industry.
About the employer
Sage Solutions Group is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 11-3011.00
You'll be redirected to the employer's application page.
Listing ID: 5ecc30cc-b501-413d-8c25-0a3df1814b46