Customer Service and Patient Experience Professional

Job overview

The Customer Service and Patient Experience Professional role is onsite in Yonkers, NY. Pay is $20–$22 per hour, depending on experience. The position is at Sans Souci Rehabilitation and Nursing Center and supports resident and patient experience in post-acute care. The role helps improve service for residents and patients recovering from hospitalization, surgery, or illness while supporting employee engagement. It offers an entry-level path to develop leadership skills and may connect with the Concierge/Administrator in Training program.

What you'll do

• Oversee patient and guest experience and employee engagement
• support genuine customer service for residents and patients
• lead employee engagement councils
• contribute ideas to improve healthcare customer service
• support employee operations
• participate in the Concierge/Administrator in Training program if interested.

What we're looking for

Skills & competencies

yonkers ny

sans souci

$20–$22/hr

patient experience

resident services

post-acute care

employee engagement

healthcare management

11 am–7 pm

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes employee perks including all-expense-paid vacations, child-care benefits, and discounts on shopping, lodging, and travel.

Why this role

The posting describes the role as entry-level and identifies schedules of Tuesday through Saturday or Sunday through Thursday, 11 a.m. to 7 p.m.

About the employer

Sans Souci is hiring for this role. Industry: Vocational Rehabilitation Services. Sector: 62.