Customer Communications Representative

Job overview

The Customer Communications Representative role is onsite at Main-Care Energy’s office in Albany, NY. Compensation is $39,520–$43,680 per year. Main-Care Energy is an employee-owned energy industry company that has operated since 1930. The representative responds to customer inquiries, resolves complaints, processes requests, and coordinates with colleagues and field staff. The role supports customer satisfaction and daily operations through clear communication, accurate records, and dispatch assistance for service technicians and fuel drivers.

What you'll do

• Provide dispatch support for service technicians and fuel drivers
• respond to customer inquiries through various channels
• acknowledge and resolve complaints
• complete administrative tasks
• maintain product and service knowledge
• process orders, forms, applications, and requests
• keep records of customer interactions and transactions
• coordinate with colleagues
• provide holiday coverage on a shared rotation.

What we're looking for

Skills & competencies

customer communications representative

onsite

albany ny

main-care energy

customer support

dispatch support

energy industry

monday–friday

7:30 am–4:30 pm

$39,520–$43,680/year

holiday coverage rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• dental, health, and vision insurance
• employee assistance program
• employee discount
• flexible spending account
• health savings account
• life insurance
• paid time off
• referral program
• retirement plan
• tuition reimbursement.

Why this role

Monday–Friday, 7:30 AM–4:30 PM; minimum three years of customer service experience; Microsoft Word and Excel skills required; electronic customer communications experience is a plus.

About the employer

Main Care Energy is hiring for this role. Industry: Natural Gas Distribution. Sector: 22.