Customer Advocate

Job overview

The Customer Advocate role is onsite in Wahpeton, ND, with compensation of $20–$22 per hour. The schedule is an eight-hour shift within store hours, Monday through Friday 8 a.m.–6 p.m. and Saturday 9 a.m.–1 p.m., with rotating days off per week. Vision Ford-Lincoln describes the role as focused on improving the vehicle-buying experience without sales negotiation or pricing duties. The advocate guides customers from initial inquiry through post-sale follow-up, helping them understand vehicle features and the purchase process. The role supports customer confidence, long-term relationships, and a welcoming showroom experience while coordinating with sales management.

What you'll do

• Serve as the primary customer contact from inquiry through post-sale follow-up
• understand customer needs and relay them to sales management
• facilitate showroom visits and test drives
• set up Ford Pass and Lincoln Way connectivity
• explain vehicle features, warranties, maintenance, and purchase processes
• document customer information in the CRM
• maintain customer relationships and showroom presentation
• represent the store at local events.

What we're looking for

Skills & competencies

customer advocate

wahpeton nd

vision ford-lincoln

customer experience

ford

lincoln

vehicle technology

test drives

customer follow-up

crm

community events

hourly pay $20–$22

automotive retail

saturday store hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• paid time off and holidays
• employee discounts on vehicles, parts, and service
• paid Ford and Lincoln training
• advancement opportunities.

Why this role

The posting emphasizes a customer-first, low-pressure experience and states that the role does not negotiate or handle pricing.

About the employer

Vision Ford-Lincoln is hiring for this role. Industry: New Car Dealers. Sector: 44.