Network Operations Center Technician Tier I (Hybrid)

Job overview

Network Operations Center Technician Tier I is a hybrid role in Cedar Rapids, IA. Compensation is not specified. The position is part of BeyondReach Managed Services and reports to the Service Operations Manager. BeyondReach provides connectivity for hard-to-reach locations. The technician monitors support queues, troubleshoots client technology issues, and follows them through resolution to meet service-level requirements. The role helps maintain reliable client services through documentation, communication, timely repairs, and escalation when needed.

What you'll do

• Monitor NOC work queues
• troubleshoot equipment, hardware, network, and software issues
• provide phone support to field technicians, clients, and vendors
• document and resolve issues to meet SLAs
• maintain support tools and knowledge resources
• guide users
• escalate when necessary
• retain ownership of customer issues through resolution.

What we're looking for

Skills & competencies

beyondreach

noc technician tier i

hybrid

cedar rapids ia

managed services

network operations center

technical support

troubleshooting

24×7 on-call rotation

weekend and holiday on-call

sla support

Work arrangement

• Weekend coverage required

Benefits & perks

• Free daily lunch for onsite Cedar Rapids team members
• health benefits
• gym membership reimbursement
• 401(k)
• paid time off
• development opportunities.

Why this role

The role requires rotating 24×7 on-call responsibilities, including weekends and holidays. CompTIA Security+ and Network+ or comparable operational skills are required; 2–3 years of experience is preferred.

About the employer

BeyondReach is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.