Help Desk Specialist I
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
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Job overview
The Help Desk Specialist I is an onsite role based in Washington, DC, with compensation not specified. This position supports the IT department at NuAxis Innovations. The role exists to provide Tier I IT customer support for end users. It contributes to the organization's goals by troubleshooting service requests, managing trouble tickets, and ensuring timely resolution of IT issues within established SLAs.
What you'll do
- Provides 24x7x365 coverage for Tier I issues.
- Intercepts and initiates resolution of service requests.
- Logs and manages service tickets.
- Troubleshoots and resolves issues via phone or remote access.
- Escalates critical issues.
What we're looking for
- Skills & competencies
- full-timeday shiftwashington dconsitehelp deskit supporttier itroubleshootingcustomer servicenuaxis
- Work arrangement
- Weekend coverage required
Why this role
Requires Microsoft Certified exam qualifying as a Microsoft Office Specialist (MOS).
About the employer
NuAxis Innovations is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 15-1231.00
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Listing ID: 5e80c794-c141-453c-98dc-fbb39013bac3