401(k) Client Services Manager

Job overview

The 401(k) Client Services Manager is an onsite role based in Salem, NH. Compensation is not specified in the posting. This role manages a team of 401(k) specialists to ensure high-quality service delivery and client satisfaction. The role exists to oversee daily operations and performance for a regional 401(k) department. By managing staff performance, resolving escalations, and implementing strategic initiatives, the manager ensures that clients receive accurate and timely support for their retirement plans.

What you'll do

• Manage a team of 10-12 401(k) specialists
• monitor department productivity and service metrics
• resolve client escalations
• coordinate with internal business partners to ensure seamless service.

What we're looking for

Skills & competencies

full-time

day shift

salem nh

adp

client service

401k

management

retirement

finance

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Best-in-class benefits starting Day 1, mental health support, volunteer time off, career advancement opportunities.

Why this role

Requires 4+ years of experience with qualified plans; manages regional department operations.

About the employer

ADP is hiring for this role. Industry: Portfolio Management and Investment Advice. Sector: 52.