Senior Customer Service Manager

Job overview

The Senior Customer Service Manager is an onsite role based in Duluth, GA. Compensation is not specified for this position, which supports the contact center operations team at Uline, Inc. This role exists to oversee the daily operations of a large contact center, ensuring high-quality service delivery. The manager is responsible for leading, coaching, and developing staff to maintain company standards and drive performance improvements.

What you'll do

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

What we're looking for

Skills & competencies

full-time

day shift

duluth ga

uline

management

customer service

onsite

leadership

coaching

operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Relocation assistance available, 401(k) with 6% match from day one, tuition assistance, fitness center.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.