Senior Account Manager, Fulfillment

Job overview

The Senior Account Manager, Fulfillment role is onsite in Dallas, TX, with an annual base salary range of $84,000–$105,000. Flexport’s mission is to make global commerce easier through technology and people, supporting companies moving goods across international markets. The account manager serves as a strategic liaison between merchants and internal teams, supporting retention, satisfaction, and growth. The role develops client relationships and account strategies, coordinates cross-functional work, and identifies opportunities to improve fulfillment services and client outcomes.

What you'll do

• Contribute to account management strategy and mentor junior team members
• lead strategic relationships with significant accounts
• develop account plans aligned with client and company goals
• serve as the primary merchant contact and advocate
• identify expansion and new service opportunities
• drive retention and revenue growth
• track account health and performance
• lead portfolio reviews and risk mitigation
• identify early signs of dissatisfaction
• ensure regulatory compliance
• and coordinate initiatives with Product, Operations, Sales, and other internal teams.

What we're looking for

Skills & competencies

senior account manager

fulfillment

flexport

dallas tx

annual base salary $84,000–$105,000

account management

client success

merchant relationships

supply chain

logistics

revenue growth

retention

cross-functional leadership

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus, equity, medical and dental coverage, and flexible time off.

Why this role

The posting seeks 8+ years of account management or client success experience and experience managing a substantial book of business of $25M+.

About the employer

Flexport is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.