Quality Assurance Manager, Call Center
Employment type
Full-time
Work setting
On-site
Location
Little Rock, AR
Schedule
Day shift
Posted
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Job overview
The Quality Assurance Manager, Call Center designs and implements quality monitoring programs to ensure customer service excellence at the Little Rock, AR headquarters. Compensation is not specified for this role. This position exists to lead a team of specialists in analyzing performance metrics and implementing training initiatives. By providing actionable insights, the manager ensures that call center interactions align with industry standards and regulatory requirements.
What we're looking for
- Skills & competencies
- full-timeday shiftlittle rock arbank ozkquality assurancecall centermanagementcoachingkpisbanking
- Work arrangement
- Weekend coverage required
Benefits & perks
- Generous PTO, 401(k) matching, health, dental, vision, pet insurance
About the employer
Bank OZK is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: 5e396fb0-9a58-4a42-a3aa-605fdfdead0c