Medical Call Center Representative, Musculoskeletal Urgent Care

Job overview

The Medical Call Center Representative role is hybrid and requires residence in the Washington, D.C. metropolitan area; the listing is in Bethesda, MD. The posting lists compensation of $18–$20 per hour and Monday–Friday availability, with occasional nights and weekends available. MedVanta provides musculoskeletal care navigation and clinical services. The representative supports patients and providers by collecting caller information, coordinating appointments, and routing callers to appropriate care. The role helps facilitate efficient, effective healthcare while maintaining accurate records and respecting patient privacy and rights.

What you'll do

• Handle inbound calls and other communications professionally
• schedule, reschedule, and cancel appointments
• verify demographics, insurance, and documentation
• coordinate with healthcare providers
• triage and route calls
• document patient-reported information and next steps
• respond to voicemails within designated timelines
• update patient information in EMR/EHR systems
• protect confidentiality, privacy, safety, and patient rights.

What we're looking for

Skills & competencies

medical call center representative

hybrid

bethesda md

washington dc metro

musculoskeletal care

patient scheduling

call triage

insurance verification

emr/ehr

medical terminology

monday–friday

$18–$20/hr

Work arrangement

• Weekend coverage required

Why this role

Hybrid role with occasional onsite attendance for meetings, training, or equipment pickup; medical terminology and EMR/EHR proficiency are required.

About the employer

MedVanta Interco, LLC. is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.