Guest Service Agent — Front Desk

Job overview

The Guest Service Agent — Front Desk role is onsite in Milwaukee, WI, with stated pay of $16 per hour. The position is at Wauwatosa Homewood Suites by Hilton, where guest service agents help create a positive experience throughout guests’ stays. The agent welcomes guests, handles check-in and checkout, responds to requests, and maintains accurate records. The role supports hotel operations by communicating guest and property information and assisting with breakfast, laundry, and other duties as needed.

What you'll do

• Welcome guests
• check guests in and out and assign rooms
• answer and route calls
• respond to guest questions and concerns
• maintain confidential guest records and accurate transaction records
• complete front desk paperwork and reports
• conduct property walks
• assist with breakfast service, wake-up calls, laundry, and other hotel operations as needed.

What we're looking for

Skills & competencies

guest service agent

front desk

milwaukee wi

wauwatosa homewood suites

part-time

guest check-in

guest checkout

hotel operations

guest requests

flexible scheduling

daily pay option

$16 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Daily pay option
• employee hotel discounts
• flexible scheduling
• paid vacation
• eligible associates may receive medical, dental, vision, 401(k), and profit sharing.

Why this role

Part-time role with flexible scheduling and a daily pay option listed. The posting also describes employee hotel discounts and advancement opportunities.

About the employer

Wauwatosa Milwaukee Homewood Suites is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.