Customer Care / Eligibility Determination Specialist

Job overview

The Customer Care / Eligibility Determination Specialist role is onsite in Tucson, AZ, and only local candidates will be considered. Pay is $20 per hour. The posting describes a temp-to-perm opportunity with classroom and on-the-job training. The specialist reviews and adjudicates unemployment and public assistance claims, gathering and verifying information to make determinations under program rules. The role supports accurate case decisions through applicant interviews, follow-up, documentation, and compliance with productivity and quality standards.

What you'll do

• Review applications for accuracy and completeness
• interview applicants
• verify information through documents and system checks
• apply program policies and regulations
• adjudicate claims and prepare written decisions
• follow up for additional information
• maintain case records
• meet productivity, quality, and compliance standards.

What we're looking for

Skills & competencies

eligibility determination specialist

tucson az

cala sourcing solutions

customer care

unemployment claims

public assistance

applicant interviews

claims adjudication

case documentation

paid training

$20 per hour

onsite

Work arrangement

• Weekend coverage required

Why this role

Paid classroom training and on-the-job training with ongoing support; local candidates only.

About the employer

Cala Sourcing Solutions LLC is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.