Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is listed in Burlington, MA, with partial work from home and office collaboration. The base salary range is $90,000–$101,000 per year; the role is also eligible for a sales incentive plan with maximum target OTE up to $145,000, depending on final employment terms and target achievement. Similarweb provides digital data and solutions that help businesses make decisions about their digital strategies. As part of the Client Services Team, the manager builds long-term customer relationships and helps clients use Similarweb’s platform and data to achieve business outcomes. The role supports engagement, adoption, retention, and identification of growth opportunities by addressing client needs.

What you'll do

• Lead, manage, and expand long-term customer relationships
• understand client KPIs and support positive business outcomes
• advise customers with actionable insights
• identify and mitigate churn risks
• encourage platform engagement and adoption
• develop subject matter expertise across Similarweb’s product portfolio
• collaborate with colleagues and business partners.

What we're looking for

Skills & competencies

customer success manager

enterprise

client services

customer relationships

digital marketing

data insights

platform adoption

customer retention

burlington ma

similarweb

hybrid work

$90k–$101k base

ote up to $145k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• potential equity
• employee stock purchase plan
• paid sick and parental leave.

Why this role

The posting seeks 2–4 years of customer success management experience, client-facing experience, digital marketing knowledge, and the ability to turn data into clear client-facing insights and materials. Similarweb states it is unable to sponsor employment visas at this time.

About the employer

Similarweb is hiring for this role. Industry: Web Search Portals and All Other Information Services. Sector: 51.