Customer Relations Specialist

Job overview

The Customer Relations Specialist role is an in-office position in Raleigh, NC. Compensation is $16–$22 per hour. Urbanex Pest Control describes itself as a growing, family- and veteran-owned company focused on customer service, employee development, and protecting homes and businesses from pests. The specialist serves as a customer advocate, handling inquiries, service scheduling, payments, and retention needs. Coordination with branch managers and technicians helps resolve issues, improve service delivery, and maintain positive customer experiences.

What you'll do

• Answer incoming calls
• schedule and reschedule service appointments
• process payments and maintain CRM records
• respond to inquiries by phone, email, and SMS
• follow up on customer satisfaction
• explain services and promotions
• coordinate routes and issue resolution with branch managers and technicians
• address retention concerns
• share customer trends and feedback
• assist branch managers with tasks and projects.

What we're looking for

Skills & competencies

customer relations specialist

customer service

pest control

appointment scheduling

customer payments

crm

customer retention

raleigh nc

urbanex pest control

full-time

$16–$22/hr

three weeks pto

10 paid holidays

in-office

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-subsidized health, dental, and vision insurance, three weeks of paid time off, ten company-paid holidays, and birthday off.

Why this role

The posting lists $16–$22 per hour, company-subsidized health, dental, and vision insurance, three weeks of PTO, ten paid holidays, and a birthday off. A background and credit check are required; FieldRoutes CRM and Voice for Pest experience is a plus but not required.

About the employer

Urbanex Pest Control is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.