Overnight Technical Support Representative

Job overview

The Overnight Technical Support Representative is an onsite role based in Tucson, AZ. Compensation is not specified beyond the base rate mentioned in the training program, and this position supports the cable, router, and internet technical assistance department at Afni. This role exists to provide world-class technical support to inbound callers by troubleshooting connectivity issues with empathy and efficiency. The representative contributes to team goals by managing account updates, processing orders, and maintaining high standards of service quality.

What you'll do

• Deliver technical assistance for cable, router, and internet services
• handle inbound customer calls
• troubleshoot and resolve technical concerns
• process orders and update customer accounts
• maintain accurate records
• perform multitasking
• demonstrate attention to detail.

What we're looking for

Skills & competencies

full-time

onsite

tucson az

tech support

customer service

overnight

inbound calls

afni

entry level

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, health/vision/dental benefits, 401k with matching, tuition reimbursement, paid time off.

Why this role

Includes paid training, tuition reimbursement, and 401k matching.

About the employer

Afni is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.